Last Updated — 9th Oct, 2022
ICICI Mobile Banking: ICICI Bank ICICI Mobile Banking is available for its customers to complete almost all banking activities like balance inquiry, fund transfer, bill payment, and mobile recharge, etc. The Bank has various mobile applications to help customers avail the best services like iMobile. , My iMobile, and Pockets, etc. To access these mobile banking apps, you need to have a smartphone and an active internet connection.
Mobile banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions using a device such as a smartphone or a tablet. It works through the app. Mobile banking is generally available on a 24-hour basis. But some financial institutions have restrictions on which accounts can be accessed through mobile banking, as well as limits on the amount that can be transacted.
Mobile banking reduces the cost of handling transactions by reducing the need for customers to visit a bank branch for non-cash withdrawal and deposit transactions. Mobile banking does not handle cash transactions and requires the customer to visit an ATM or bank branch to withdraw or deposit cash.
Mobile banking has simplified our financial operations by providing most of the banking-related services through mobile devices like smartphones, tablets, laptops, etc. The advent of mobile banking has made processes like money transfer, payment, balance inquiry, deposit, etc.
ICICI Mobile Banking Registration Process
Step 1. Download and install ICICI iMobile app from Google Play Store or Apple Store.
Step 2. After successfully downloading the app
Step 3. Open the app and select the option “I already have an account”.
Step 4. If you have a referral code, enter it in the blank space. Otherwise, click ‘Activate Now‘.
Step 5. Now an OTP will be sent to your registered mobile number.
Step 6. On successful verification of OTP, you will be asked to choose the type of authentication/login method. If you choose a 4 digit PIN, you will need to set it up by entering the PIN twice and clicking ‘Submit’.
Step 7. Now, look at the back of your debit card. Enter the numbers printed in the grid against the mentioned letters and click ‘Activate‘
Step 8. Now a pop-up appears on the screen saying ‘Activation done‘
Step 9. Now you can enable fingerprint login by clicking on the ‘Enable Fingerprint’ button. All you have to do is place your finger on the fingerprint sensor of your smartphone.
Step 10. You have successfully enabled fingerprint-based authentication. Now log in securely using your fingerprint
ICICI Mobile Banking Log-in Process
Step 1. To log in, first you have to open the imobile app.
Step 2. Depending on the type of authentication process you have chosen during registration, you will see the following screen.
Step 3. Now successfully login with your 4-digit PIN, Fingerprint or Internet Banking User ID, and Password
Step 4. After this, your account dashboard will appear. Where you can enjoy all the services of your account
Features of ICICI Mobile Banking
- buy foreign currency
- Locate an ATM.
- request for a mini statement
- Merchant Payments (M-Commerce)
- Money transfer in and out of the bank
- Book movie tickets on BookMyShow.
- DTH or mobile top-upRecharge your mobile number, DTH, (Instant Payment Services)
- Railway Ticket Booking using IMPS through IRCTC Portal
- Instant opening or closing of FDs and RDs
- Access your account statement and account summary online.
- Subscribe for e-statements every month.
- Transfer funds online to recipients within and outside the bank.
- Check account balance and past transactions.
- Transfer funds to accounts within the bank and outside the bank.
- Open fixed deposit and recurring deposit accounts.
- Pay utility bills using bill submission, bill payment and quick payment options.
- Check the status of your checks and order check book.
- Transfer bank account from home branch to any other branch.
- Recharge your mobile phone and DTH connection.
- Link your insurance policy and manage demat accounts.
FAQ of ICICI Mobile Banking
What is iMobile Pay?
iMobile Pay is ICICI Bank’s Mobile Banking application that can be downloaded on your mobile phone. With iMobile Pay you can check your balance, transfer funds, pay utility bills, recharge your mobile phone, DTH connection, broadband, and much more on the go.
Are there any charges for using the iMobile Pay service?
No, ICICI Bank provides an iMobile Pay service at no cost. However, Data usage charges may be applicable as per your service provider.
How to Activate ICICI Mobile Banking?
Visit any ICICI Bank ATM to get activated mobile banking on your registered mobile number. You can also visit the nearest ICICI Bank branch for the same. Make sure to carry valid ID proof (like Voter ID, PAN Card, Aadhar Card and Driving License, etc.) while visiting the branch.
How can I avail iMobile Pay services?
ICICI Bank NRI Savings Account customers who have registered for Internet Banking and have mobile numbers registered and mobile data enabled on their mobile device and international SMS enabled can avail of iMobile Pay app services. The iMobile Pay app needs to be downloaded from the Play Store/ App Store.
I lost my handset on which application was activated, what should I do to avoid any misuse?
We request you to call our Customer Care to disable the application for your old device.
How can I use the ICICI Bank Mobile Banking service?
Every ICICI Bank customer having a savings account, Demat account, loan account or credit card can avail of the mobile banking service. A simple registration process is involved which can be managed without any hassle. Also, you can use the registration process at any ICICI Bank ATM.
When will I receive an alert after making a transaction?
Bank gives instant alerts for successful transactions. The exact delivery time of alerts depends on the mobile operator network.
How do I download the iMobile Pay application?
Customers using Android-based OS devices need to download iMobile Pay from Google Play Store. Customers using iPhone devices need to download iMobile Pay from App Store.
Can I use the iMobile Pay app if my mobile number is not registered with the bank?
No. You cannot use the iMobile Pay app if your mobile number is not linked to the User ID/ Savings Account. However, if you have not registered your mobile number, you may call our Customer Care for updating your mobile number.
How do I activate the iMobile Pay application?
Once you have downloaded the application, you need to follow simple steps to activate:
1. Download the iMobile Pay app from Play Store/App Store.
2. Select ‘I am NRI user’
3. Select country (in case you have a dual SIM phone, make sure to set your registered mobile number as your primary SIM card)
4. Enter User ID and click on ‘Activate now’ (it will redirect you to the inbox with encrypted SMS, send the SMS without editing)
5. Then select the login method (you can select the login method as MPIN or by using the Internet Banking User ID and Password)
6. Enter Grid Card details for authentication (select account number from the dropdown)
What if I change my mobile number?
To use ICICI Mobile Banking, you need to register your active mobile number with the bank. For Indian resident customers, it is easily possible to visit any ICICI Bank branch for the registration process. Don’t forget to carry a valid identity proof to successfully complete the registration process. In case you are not registered, contact the customer care number of the bank for assistance.
Can a customer receive alerts from abroad?
Yes! You can definitely get mobile alerts while traveling abroad. For this, make sure that you have subscribed to the international roaming facility offered by your service provider.
Is there any e-mail ID where I can raise my queries related to iMobile Pay?
Yes. You can write to us at nri@icicibank.com for any feedback or query related to the iMobile Pay app. Please provide a detailed description of your query to help us serve you better.
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